第6部分：完形填空（第52～65題，每題1分，共15分）

下面的短文有15處空白，請根據(jù)短文內(nèi)容為每處空白確定1個最佳選項(xiàng)。

PublicRelations

【來自于2014職稱英語教材綜合類B級補(bǔ)全短文第8篇】

Publicrelations is a broad set of planned communications about the company, includingpublicity releases, designed to promote goodwill and a favorable image．

Publicitythen is part of public relations when it is initiated by the firm, usually inthe (51) form of press releases or press conferences．Since publicrelations involves communications with stockholders, financial analysts, governmentofficials, and other noncustomer groups, it is usually (52) placedoutside the marketing department, perhaps as a staff department or outsideconsulting firm reporting to top management．This organizational placement canbe a (53) limitation because the public relations department orconsultant will likely not be in tune with marketing efforts．Poorcommunication and no coordination may be the (54) consequences．Althoughthe basic purpose of public relations is to provide positive influence on thepublic image, this influence (55) generally may be less than (56) thatprovided by the other components of the public image mix．

Publicitymay be in the form of news releases that have (57) favorable overtonesfor the company initiated by the public relations department．Publicity on theother (58) hand should not be divorced from the department marketing asit can (59) provide a useful adjunct to the regular advertising．(60) Furthermore,not all publicity is initiated by the firm; some can (61) result from anunfavorable press as a reaction to certain actions or lack of (62) actionsthat are controversial or even downright ill-advised．

The(63) point we wish to emphasize is that a firm is deluding itself if itthinks its public relations function, whether within the company or an outsidefirm, can take (64) care of public image problems and opportunities．Many factors impact on the public image．Many of these have to do with the waythe (65) firm does business, such as its product quality, the servicingand handling of complaints, etc．

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（責(zé)任編輯：vstara）

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